Privacy Policy

This Privacy Policy describes how twc18 collects, uses, and protects the information of our users in Malaysia. By using our services, you agree to the practices described in this document.

This policy applies exclusively to the twc18 platform. It does not cover third-party websites, external links, or services that you may visit after leaving our domain. We encourage you to review the privacy policies of any external site you interact with.

Account and Identity Data

We collect basic information such as your username, contact details, and date of birth to establish your account and ensure you meet our age requirements.

Verification Documents

To comply with safety standards, we may request government-issued identification and proof of address. This is used solely for identity verification (KYC) and age validation.

Payment Data

We collect information necessary to process your deposits and withdrawals, including payment method details. Sensitive financial data is handled via secure channels.

Gaming and Transaction Activity

We record your transaction history, game preferences, and wagering patterns to monitor account activity and ensure fair play.

Technical and Device Data

Our system automatically collects IP addresses, browser types, device identifiers, and operating system details to optimize site performance and detect unauthorized access.

Support Records

We maintain logs of your communications with our support team to resolve queries and improve our service quality.

Information is gathered through three primary channels:

• Directly from you: Information provided during registration, account updates, or when contacting support.
• Automatically: Data collected via cookies and server logs as you navigate our platform.
• Partner Providers: Information received from our partner payment processors and identity verification services to confirm the validity of your transactions and identity.

We utilize your data for the following purposes:

• Account Management: Creating and maintaining your profile and managing your balance.
• Financial Transactions: Processing deposits and facilitating fast payouts.
• Security and Compliance: Verifying identity, preventing multi-accounting, and combating fraud.
• Personalization: Tailoring the platform experience and content based on your usage.
• Legal Obligations: Meeting the regulatory requirements applicable to gambling operators in Malaysia.
• Marketing: Sending promotional offers and updates, but only if you have explicitly provided your consent.

Your personal data is treated with strict confidentiality and is never sold to third parties. We only share data with:

• Service Providers: Trusted partners who provide payment processing, identity verification, and technical hosting services.
• Legal Authorities: When required to do so by law or to comply with a valid legal request from relevant regulatory bodies.

We implement robust technical and organizational measures to safeguard your information:

• Encryption: Use of industry-standard encryption protocols for data in transit.
• Access Control: Strict internal policies that limit data access to authorized personnel only.
• Data Isolation: Payment information is processed through isolated, secure channels.
• Active Monitoring: Continuous monitoring of our systems to detect and respond to potential security threats.

We use cookies to enhance your browsing experience and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Depending on your location and account status, you have the following rights regarding your data:

• Access & Correction: Request a copy of your data or correct inaccuracies.
• Deletion: Request the removal of your personal information.
• Portability: Request your data be transferred in a machine-readable format.
• Objection & Consent: Withdraw consent for marketing or object to certain types of data processing.

You can exercise these rights by contacting our support team through the channels available on this site. Please note that even after an account is closed, certain data must be retained as required by gambling and anti-money laundering rules.

We retain your personal data for as long as your account remains active. Following account closure, we will continue to hold specific data for the timeframe required by applicable law in Malaysia to satisfy legal, auditing, and regulatory obligations.

Our services are strictly limited to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove associated data.

Parents or guardians who suspect a minor is using our platform are encouraged to report this immediately via our Support page.

To provide our services, some of our technical and payment providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to maintain the privacy and security of your data during these transfers.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend that you periodically check the "Last Updated" date at the top of this page to stay informed.

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through the official channels listed on our Support page.