This document explains how twc18 uses cookies and similar digital tools to provide a secure and functional gaming experience for our users in Malaysia.
What Are Cookies?
Cookies are small text files that a website places on your computer or mobile device when you visit. They act as a memory for the site, allowing it to recognize your device and remember certain information about your visit. In addition to standard cookies, we may use similar technologies such as local storage (which stores data on your device for longer periods) and tracking pixels (invisible images that notify us when a page is viewed).
For a platform like twc18, these tools are essential. Without them, the website would treat every single page click as a brand new visit, meaning you would be forced to log in every time you navigated from the game lobby to your profile or the cashier. They ensure that your session remains stable and that the platform behaves predictably across different devices.
Types of Cookies We Use
We categorize our cookies based on their purpose. While some are required for the site to function, others are used to enhance your experience or provide us with useful data.
Required
Essential Cookies
These are critical for the basic operation of the site. They handle session authentication, ensuring you stay logged in while browsing different sections. Without these, the platform cannot function.
Example: Maintaining your active session after using a login link.
Optional
Performance Cookies
These collect anonymous data on how visitors use the site. They help us identify which pages are slow or which features are rarely used, allowing us to improve the overall layout.
Example: Tracking which games in the lobby are most frequently accessed.
Optional
Functional Cookies
These remember the choices you make to provide a more personalized experience. If you decline these, the site still works, but you will have to reset your preferences manually.
Example: Remembering your preferred display currency as MYR.
Optional
Targeting Cookies
These are used to deliver adverts more relevant to you and your interests. They limit the number of times you see an ad and help measure the effectiveness of a campaign.
Example: Showing you a prompt to download the app based on your device type.
How We Use Cookies
Session Management: We use cookies to keep you authenticated so you don't have to re-enter credentials on every page.
User Preferences: Cookies store your site settings, such as language and display modes, for a consistent feel.
Security & Fraud: We analyze cookie data to detect multi-account abuse and prevent fraudulent activity.
Traffic Analysis: We measure page load speeds and navigation paths to optimize the platform's performance.
Personalized Offers: Cookies help us display relevant promotions based on your previous interactions.
Third-Party Cookies
In addition to our own cookies, twc18 allows trusted third-party service providers to place cookies on your device. These providers typically fall into three categories: analytics partners who help us understand user behavior, advertising networks that manage promotional content, and payment processors who ensure secure transactions.
Because these cookies are managed by external entities, we do not have direct control over them. We recommend reviewing the individual privacy and cookie policies of these providers to understand how they handle your data.
How to Manage or Disable Cookies
You have the right to decide which cookies to allow. Most modern browsers provide tools to block or delete cookies. Please note that blocking essential cookies will prevent you from logging in or completing deposits.
Google Chrome
Open the browser menu (three dots) and select Settings.
Navigate to Privacy and security.
Click on Cookies and other site data to manage your preferences.
Safari
Go to the Safari menu and select Settings (or Preferences).
Click on the Privacy tab.
Select the option to block all cookies or manage specific site data.
Firefox
Open the menu and select Settings.
Navigate to the Privacy & Security panel.
Adjust the settings under the Cookies and Site Data section.
Microsoft Edge
Open Settings from the browser menu.
Select Cookies and site permissions.
Click Manage and delete cookies and site data.
Important Note on Incognito Mode: Browsing in private or incognito mode prevents the browser from storing cookies after the session ends. However, it does not block cookies while the window is open.
Cookie Consent & Your Choices
Your control over cookies is primarily managed through your browser settings as detailed above. Where our platform presents a cookie notification, you can use it to express your preferences. If you wish to change these choices later, you can clear your browser cache and cookies to reset the consent state.
Regarding your data rights, you may request access to, correction of, or deletion of your personal information where provided by applicable laws in Malaysia. For more detailed information on how we handle your information, please refer to our Terms & Conditions.
Updates to This Cookie Policy
We may update this policy periodically to reflect changes in our technology or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page occasionally to stay informed about how we use cookies.
Contact Information
If you have questions regarding our use of cookies or how to manage your preferences, please reach out to us through the following official channels:
twc18