twc18
Bank Transfers
A long-established method that feels familiar to most users. Players simply use their online banking portal to complete the transfer. Ideal for those who prefer traditional banking stability.
twc18 Payments Guide | Deposits & Withdrawals in Malaysia
Managing your funds should be straightforward and transparent. The cashier serves as your central hub for all financial transactions, where you can add funds to your account or request a payout of your winnings. Please note that the exact payment methods available and any applicable limits are displayed in real-time within the cashier interface to ensure you have the most current information.
Last updated: September 10, 2026 Join twc18 Now
How the cashier works
At twc18, your account balance is held in MYR and is displayed throughout the platform using the RM symbol. The cashier is designed as a unified system where you can manage both deposits and withdrawals in one location. When you add funds, they are credited to your balance after the transaction is confirmed.
It is important to understand that withdrawals are not instant transfers. Instead, they are submitted as payout requests. Each request undergoes a review process to ensure all security requirements are met before the funds are released to your chosen payment method. This structure helps maintain a stable and secure environment for all players.
Payment method categories available in Malaysia
Local E-Wallets
Common in daily life across Malaysia, these are ideal for users who want a digital-first experience. They are suitable for those who keep a balance in their mobile apps for quick transactions.
Mobile Payments
Widely familiar and convenient, these allow for transactions linked to mobile accounts. This category is suitable for players who value mobility and simplicity during the deposit process.
Prepaid Vouchers
A flexible option for players who prefer using prepaid credits. This method is suitable for those who wish to manage their budget using a voucher-based system before funding their account.
How to deposit
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1
Access Your Account
Start by using the member sign-in page to enter your credentials and access your personal dashboard.
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2
Open the Cashier
Navigate to the cashier section from the main menu to begin the funding process for your account.
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3
Select Payment Category
Choose from the available categories, such as e-wallets or bank transfers, based on your preference.
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4
Enter Deposit Amount
Input the amount you wish to add to your balance, ensuring it fits within your personal budget.
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5
Confirm Transaction
Complete the authorization in your payment app or the redirected secure page to finalize the movement of funds.
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6
Verify Your Balance
Check your account balance. If it does not update as expected, please contact our support team for assistance.
Why payment methods must be in your own name
To protect your funds and prevent unauthorized account access, twc18 requires that the name on your payment account matches the name registered on your casino account. This is a vital safeguard against fraud and account takeover.
Payments made via third-party accounts are generally rejected and returned to the source. If there is a mismatch between the account holder's name and the payment method used, your payout requests may be blocked. This name-matching process ensures that funds are returned to the rightful owner and prevents the use of the platform for illicit financial activities.
How to request a withdrawal
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1
Complete Verification
Ensure your identity verification is fully completed to avoid any delays during the payout review.
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2
Check Bonus Status
Close or settle any active wagering requirements from promotions before requesting a withdrawal.
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3
Visit the Cashier
Open the cashier section and select the withdrawal or payout option from the menu.
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4
Choose Payout Method
Select the method you wish to receive your funds, ensuring the details are accurate and up to date.
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5
Submit Request
Enter the amount you wish to withdraw and submit the request for review by the finance team.
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6
Track Status
Monitor the progress of your request through your account's transaction history until it is marked as completed.
Account verification, and why it happens before your first payout
Account verification, often referred to as KYC, is a standard procedure conducted by regulated operators to ensure the legitimacy of all users. This process is designed to confirm that you are the actual owner of the account and that you meet the minimum age required by applicable laws and platform terms.
Verification is typically requested only once. Once your identity is confirmed, you will not need to repeat the process for every subsequent withdrawal. Generally, the platform requires an official photo ID, a recent document that confirms your residential address, and proof that the payment method used belongs to you.
To ensure a smooth experience, we recommend uploading your documents before you initiate your first withdrawal request. When submitting, make sure the images are well-lit and all four corners of the document are clearly visible. This prevents common rejections and allows the finance team to process your first payout more efficiently.
Why a withdrawal might be delayed and what to do
While we strive for efficiency, certain factors can lead to delays in processing payouts. If your withdrawal is pending, it is likely due to one of the following reasons:
- Verification pending: Your documents may still be under review. Please ensure all uploads are clear and valid.
- Active bonus present: Unmet wagering requirements can block withdrawals. Check your active promotions.
- Method mismatch: The payout method does not match the deposit method or the account name. Update your details.
- Incorrect details: A typo in the account number or name can cause a failure. Double-check your submitted info.
- Recipient-side checks: Your bank or e-wallet provider may be conducting their own internal security checks.
If you are unsure about your status, please contact Support. Please have your account ID and the transaction reference number ready to help us assist you faster.
How currency and amounts are displayed
All transactions and balances on the platform are managed in MYR, with the RM symbol used throughout the interface. If you use a payment method that operates in a different currency, the conversion is handled by the payment provider. The final amount shown on the confirmation screen is the actual figure that will be credited to your account or sent to your bank.
Staying in control of your deposit budget
Maintaining a healthy relationship with gaming is important. The platform provides several tools to help you stay in control, including the ability to set deposit limits. These limits can be configured within your account settings.
Please be aware that requests to decrease your limits are usually processed faster than requests to increase them. We strongly recommend deciding on a fixed budget before opening the cashier, rather than deciding on an amount after a game round. For more tools and guidance, please visit our Responsible Gaming page.
Protecting your funds and account security
Ensure your account remains secure by using the security options provided in your profile. Keep your payment details confidential and only perform transactions through the official cashier on this domain. Be vigilant: any message or email asking you to transfer money to an external address or a different person is fraudulent. Always verify the URL before entering your details.
Frequently asked questions
How do I deposit?
You can add funds by logging into your account and visiting the cashier. Select your preferred payment category, enter the amount, and follow the prompts to complete the transaction via your chosen provider.
Why do I need to verify my identity?
Verification is required to prevent fraud, ensure you meet the legal age requirements, and confirm that payouts are sent to the correct account holder. It is a standard security practice for all trusted platforms.
Can someone else pay on my behalf?
No, third-party deposits are not permitted. The name on the payment account must exactly match the name on your twc18 account to ensure the security of your funds and the validity of your withdrawals.
Why is my withdrawal still pending?
Withdrawals may be pending due to an incomplete verification process, active bonus wagering requirements, or a mismatch in payment details. Please check your account status or contact support for a specific update.
Does an active bonus affect my withdrawal?
Yes, if you have an active bonus with wagering requirements, you must either complete those requirements or settle the bonus before you can request a withdrawal of your balance.
How do I set a deposit limit?
You can set and manage your deposit limits within your account settings. This allows you to pre-determine how much you are willing to deposit over a specific period to help manage your budget.
What if I can no longer use the method I deposited with?
If your original payment method is unavailable, please contact our support team. You will likely need to provide proof of the closure of the old account and verification for the new method.
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